Refund policy

At Hashlime, we want you to shop with confidence. If there is any problem with your order, our support team is here to help.

🔄 7-Day Easy Return & Replacement

You can request a return or replacement within 7 days of receiving your order.

Your product must be:

• Unused and in its original condition
• Returned with the original packaging
• Free from intentional damage, scratches, or signs of misuse
• Accompanied by the order details/invoice where applicable

📦 Wrong, Damaged or Defective Product

If you receive:

• The wrong product
• A damaged product
• A defective product
• A product damaged during delivery

Please contact us within 24 hours of receiving your parcel and share clear photos/videos of the product and packaging.

After verification, we will arrange a replacement or refund, depending on the situation.

💰 Refunds

Once your returned item is received and inspected, we will confirm whether it qualifies for a refund.

For Cash on Delivery (COD) orders, refunds are not given in cash by the courier. Approved refunds can be sent through a suitable method such as bank transfer, Easypaisa, or JazzCash.

Refund processing may take 3–7 business days after the returned product has been received and approved.

🚫 Non-Returnable Situations

A return may not be accepted if:

• The product has been used or intentionally damaged
• The item is returned without its original packaging
• Damage occurred because of improper use or care
• The return request is made after the 7-day return period
• The product has been modified or altered after delivery

📞 Need Help?

For any return, replacement, or refund request, contact our support team:

WhatsApp: 0318-6368187
Email: hashlime.store@gmail.com

Please keep your order number available so we can assist you quickly.